Insurance
Transform your insurance business with our cutting-edge solutions. Modernize your processes, personalize customer interactions, and unlock new opportunities for growth with AI-powered insights.
Simplifying Insurance
for Enhanced
Customer Experience
The insurance technology stack in Southeast Asia is often a patchwork of legacy systems, outdated software, and disparate solutions, typically siloed across different departments such as underwriting, claims, and policy administration.
Many insurers (Life or P&C) rely on a mix of on-premise systems and cloud-based solutions, often resulting in inefficiencies, data inconsistencies, and manual workarounds. These fragmented technologies make it difficult to achieve seamless communication between the front, middle, and back offices, slowing down workflows and leaving insurers vulnerable to operational risks. As the industry faces mounting pressure to innovate, improve customer experiences, and maintain regulatory compliance, the need for a unified platform has never been clearer.
ServiceNow's Financial Services Operations will help resolve this situation by:
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Providing a single platform to connect existing systems across the institution while providing end-to-end visibility, reduced complexity and improved resilience
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Automating and digitising workflows thus unlocking productivity
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Improving the overall agility and scalability of your operations with out-of-the-box applications, pre-built workflows, pre-defined access roles
The following sections examine how ServiceNow transforms Claims Operations, ESG, Agent Onboarding, Risk and Compliance and IT Assets Management
Let us take a look at how you can drive productivity by streamlining claims operations, tracking and fulfilling ESG goals, improving agent onboarding experience, mitigating risk and ensuring compliance while reducing cost with IT Assets Management in your insurance operations.
1. Streamline Claims Operations
Customers often suffer from disconnected and inconsistent experiences across channels which impact customer retention and increase operational costs. Often the reason is that Customer Service Representatives lack a unified knowledge base to resolve cases.
With ServiceNow, you can:
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Unify claims, servicing, and underwriting processes with a single system of action (i.e. personal and corporate insurance industry data model, informed by ACORD standards) without the need of replacing core systems of record
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Reduce costs by streamlining & automate complex claims processes to reduce claims leakage and the risk of claim fraud
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Improve policyholder satisfaction and loyalty by quicker more transparent resolutions and interactions
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Remain complaint by proactively meeting SLA compliance to avoid fines and reputational damage
2. Track and Fulfil ESG Goals
Disconnected operations, siloed data and manual processing can impact the quality of the company ESG strategy execution, increasing costs and lowering the overall positive impact.
With ServiceNow, you can:
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Out-of-the-box solution for reporting ESG Metrics, including automatic real-time data collection.
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Track supply chain information (including emissions) and associated ESG risks.
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Implement green IT Infrastructure strategies with accurate information on your IT assets
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Increase employee satisfaction and well-being in an increasingly hybrid or WFH workforce with HR self-services, health and safety reporting and complete visibility of benefits and performance
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Respond to changes in ESG regulations with automatic flows and low-code solutions developed by your team.
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Integrate ESG information into the Governance, Risk Management, and Compliance procedures seamlessly
3. Improve Agent Onboarding experience
Onboarding of agents can be an unproductive process due to multiple information silos, e.g. KYC, device procurement, enablement, assets; which are managed by different teams without visibility on the lifecycle.
With ServiceNow, you can:
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Provide Self Service Onboarding flows which are connected to multiple systems
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Provide real-time reporting dashboard to relevant teams
4. Mitigate Risk and Ensure Compliance
Risk analysts often lack real-time visibility of the firm's operations. Follow-ups on required actions are difficult to achieve on siloed systems
With ServiceNow, you can:
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Provide the ability to gain real-time insights via ServiceNow’s connected platform
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Enable agile decision-making through tailored dashboards and intelligent automation
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Enable cost reduction by automating Risk Factor alerts
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Enable monitoring of auditable operations across the platform
5. Reduce costs with IT assets management
IT teams often lack centralised visibility into the expenditure across infrastructure, hardware, and software risking unexpected audit penalties or paying for underutilized items. Managing this process is often inefficient due to siloed, manual processes and unreliable data
With ServiceNow, you can:
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Enable modernisation & automation of asset workflows at each stage of the lifecycle
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Enable IT cost reduction by active optimisation of software licenses, tracking hardware assets and managing cloud resources
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Enable improvement of risk management and resilience
“89% of large companies globally have a digital and AI transformation underway.
However, only 31% of the expected revenue lift and 25% of expected cost savings are realized"
Source: McKinsey & Company Jan 2025
MAXIMUM
VALUE
CAPTURE
At DT Systems, we deliver optimizing processes & managing change right through the solution lifecycle. These services detail how our proven team can partner with you in capturing maximum value by tapping on our extensive experience in building, operating & consulting tech teams.
Career
Are you an exceptional talent passionate about ServiceNow and looking for an exciting opportunity in the heart of Southeast Asia?
DT Systems is a rapidly growing company with a vibrant team culture and a commitment to excellence. We are constantly seeking talented individuals to join our team and help us transform businesses through innovative ServiceNow solutions.
If you are ready to embark on a rewarding career journey with a company that values your expertise and fosters your growth, we encourage you to get in touch with us today.
Open Role
Senior ServiceNow Technical Consultant
As a senior ServiceNow Technical Consultant, you will be responsible for building strong relationships with clients and proposing services that will push them towards value realisation and achieving their mid-term business goals. You will lead project implementations and collaborate with the engagement & client team to coordinate, plan and deliver ServiceNow projects at client organisations while collaborating & being coached by senior colleagues.
Singapore or India based. Hybrid work arrangement.