Implementation
Services
Our implementation services will help you realise your strategic goals. These services will set the foundation for your custom automated workflows, e.g. loan operations, claims management, etc.
🡪 IT Service Management (ITSM)
🡪 IT Operations Management (ITOM)
“89% of large companies globally have a digital and AI transformation underway.
However, only 31% of the expected revenue lift and 25% of expected cost savings are realized"
Source: McKinsey & Company Jan 2025
MAXIMUM
VALUE
CAPTURE
At DT Systems, we deliver optimizing processes & managing change right through the solution lifecycle. These services detail how our proven team can partner with you in capturing maximum value by tapping on our extensive experience in building, operating & consulting tech teams.
IT Service Management (ITSM)
Deliver resilient IT services and create experiences that help your teams be more productive. Resolve issues quickly and speed up the pace of innovation using AI and machine learning.
Benefits
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Unburden your IT services staff and boost IT productivity
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Create resilient & adaptable people-first experiences
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Deliver IT services on a single system of engagement by using workflows to synthesise your shared data and analytics
IT Operations Management (ITOM)
Gain visibility into your multistack IT environment, on-premises to cloud, and see the impact on your applications and business services. Predict issues and automate resolutions assisted by generative AI.
Benefits
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Gain full visibility into your infrastructure, including on-premises, cloud, and serverless environments. Manage TLS certificates and firewall policies on a single platform
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Analyze telemetry and log data using generative AI to reduce noise, predict issues, and automate resolution
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Accelerate Cloud Adoption by automated service workflows and continuous governance
Customer Service Management (CSM)
Take your customer service to the next level while controlling operating costs. Resolve issues quickly and delight customers with AI-powered self-service. Set your agents up for success with real-time information to boost their productivity.
Benefits
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Provide self-service across multiple communication channels (e.g., social media to AI-powered virtual agents)
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Enhanced cross-department collaboration
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Provide real-time insights for agents with GenAI infused tools to quickly resolve customer requests
IT Asset Management (ITAM)
Manage all your hardware, software, and cloud IT assets from a single platform. Automate every stage of the IT asset lifecycle at scale while controlling costs and minimizing licensing and leasing risks.
Benefits
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Automate ITAM by doing it where you plan, service, and operate IT—on one platform, one data model, and one architecture
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Realise Savings throughout the asset lifecycle by optimizing software licenses, tracking hardware assets, and managing cloud resources
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Align asset investments to business needs. Quickly identify and mitigate technology risks such as tech debt, shadow tech, vulnerabilities, license compliance, or lost assets
HR Service Delivery
Improve productivity by making it easy for employees to get the help and guidance they need, all in one place. Reduce costs with AI-driven self-service and streamlined case resolution.
Benefits
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Deliver intelligent customised (region/local) self-service experiences to reduce case volumes and help employees get results faster
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Provide embedded experiences across any digital channel, e.g. ServiceNow in Teams
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Improve employee service experience of remote workers to maintain productivity
Security Operations
Simplify and automate threat and vulnerability management and response while reducing risks to your organization.
Benefits
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Reach operational agility by using MITRE ATT&CK to investigate threats and close gaps
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Prioritize remediation by applying risk-based vulnerability management across your infrastructure and collaborative workspaces for effective management and remediation
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Know your security posture by viewing key metrics and indicators with role-based dashboards and reporting
Now Assist
Out-of-the-box Gen AI that helps employees, customers, agents, and developers work smarter.
Benefits
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Case Summarisation reduces manual work for agents and operators with overviews and insights
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Enriched Virtual Agent conversations by deflecting cases, empowering people, and delivering engaging, dynamic experiences with natural human language
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Generate content automatically, including knowledge articles, emails, chats, intelligent search results, and work notes
Career
Are you an exceptional talent passionate about ServiceNow and looking for an exciting opportunity in the heart of Southeast Asia?
DT Systems is a rapidly growing company with a vibrant team culture and a commitment to excellence. We are constantly seeking talented individuals to join our team and help us transform businesses through innovative ServiceNow solutions.
If you are ready to embark on a rewarding career journey with a company that values your expertise and fosters your growth, we encourage you to get in touch with us today.
Open Role
Senior ServiceNow Technical Consultant
As a senior ServiceNow Technical Consultant, you will be responsible for building strong relationships with clients and proposing services that will push them towards value realisation and achieving their mid-term business goals. You will lead project implementations and collaborate with the engagement & client team to coordinate, plan and deliver ServiceNow projects at client organisations while collaborating & being coached by senior colleagues.
Singapore or India based. Hybrid work arrangement.