Advisory
Services
Our advisory services help you obtain maximum value from your digital transformation. Our seasoned consultants will work closely with you to tailor the services to your organisation's unique needs and goals.
🡪 Enterprise Agentic AI Readiness
🡪 Digital Transformation Roadmap
🡪 Value Realisation
🡪 Change Management
“89% of large companies globally have a digital and AI transformation underway.
However, only 31% of the expected revenue lift and 25% of expected cost savings are realized"
Source: McKinsey & Company Jan 2025
MAXIMUM
VALUE
CAPTURE
At DT Systems, we deliver optimizing processes & managing change right through the solution lifecycle. These services detail how our proven team can partner with you in capturing maximum value by tapping on our extensive experience in building, operating & consulting tech teams.
Enterprise Agentic AI Readiness
Get to AI Readiness with our rapid 3-phase assessment.
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Assess: Leverage comprehensive Health 360°checks to identify baseline features, every deviation from out of the box (OOTB), auto-analyse customization and changes criticality.
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Analyse: Our Solution Architect will determine features & steps that are still needed to not just upgrade the instance but also to improve your AI Maturity.
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Roadmap: Design the most pragmatic and efficient path to upgradeability (e.g. minimally Xanadu) and a higher AI Maturity Stage
Benefits
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Increase employee productivity
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Boost customer case deflection rate by up to 10%
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Obtain up to 48% Code generation acceptance rate
Learn more:
Digital Transformation Roadmap
ITOM | ITAM | Risk | Procurement
We will analyze and develop a sustainable multi-phase digital transformation strategy to achieve your business goals. Our approach includes studying current process documentation, conducting collaborative cross-functional stakeholder workshops (i.e. Biz and IT) for clarifications, feedback, sharing of best practice insights, and prioritization of initiatives.
Benefits
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Fast time to value
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Holistic proposal to achieve quick wins and medium-term initiatives
Value Realisation
Construct business cases supporting investment in ServiceNow to achieve high-impact and sustainable outcomes. We will perform a Value Metrics analysis and strategy workshop to align observable value metrics to the overall business or project goals. During the process, we will also identify costs and timelines associated to determine ROI and a payback period.
We will regularly monitor value realisation (actual Value Metrics versus those projected in the Value Metrics analysis) and provide recommendations (e.g. opportunities, risks, mitigating actions, etc.).
Benefits
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Improve Return on Investment obtainment and articulation
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Agile approach to achieving business goals
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Comprehensive Business Case supporting investment in ServiceNow platform capabilities
Change Management
Successful implementations consist of people adopting a new way of working. The effort to drive this adoption however does not start after the project is delivered but throughout via a comprehensive change management plan consisting of user-centric design, targeted stakeholder communication plan, tight feedback loops, targeted training, etc.
Benefits
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Improve the probability of adoption
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Drives value realisation
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Successful base case for future ServiceNow implementations
Health Check
We will review & compare your existing ServiceNow implementation to best practices gleaned from multiple implementations we have delivered. You will receive identified quick wins and a prioritized improvement report
Benefits
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Optimise solution health, performance and scalability
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Improve maintainability by identifying unnecessary customisations and configurations
Career
Are you an exceptional talent passionate about ServiceNow and looking for an exciting opportunity in the heart of Southeast Asia?
DT Systems is a rapidly growing company with a vibrant team culture and a commitment to excellence. We are constantly seeking talented individuals to join our team and help us transform businesses through innovative ServiceNow solutions.
If you are ready to embark on a rewarding career journey with a company that values your expertise and fosters your growth, we encourage you to get in touch with us today.
Open Role
Senior ServiceNow Technical Consultant
As a senior ServiceNow Technical Consultant, you will be responsible for building strong relationships with clients and proposing services that will push them towards value realisation and achieving their mid-term business goals. You will lead project implementations and collaborate with the engagement & client team to coordinate, plan and deliver ServiceNow projects at client organisations while collaborating & being coached by senior colleagues.
Singapore or India based. Hybrid work arrangement.