Banking
Discover solutions that will accelerate innovation across front, middle, and back offices. Expand customer relationships, strengthen operational resilience, and future-proof your financial service firm with AI.
Driving Productivity in Banking Operations
Most banks and financial services firms in SouthEast Asia have a similar story of a digitised front office accompanied by a largely siloed middle and back office encumbered by legacy systems & piecemeal solutions. This has resulted in increased complexity leaving employees and customers frustrated.
ServiceNow's Financial Services Operations will help resolve this situation by:
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Connecting existing systems across the institution provides end-to-end visibility and improved resilience
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Automating and digitising workflows thus unlocking productivity
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Improving the overall flexibility and agility with out-of-the-box applications, pre-built workflows, and pre-defined access roles; all on top of a sophisticated data model aligned to Banking Industry Architecture Network (BIAN) standards.
Let us take a look at how you can drive productivity with Customer Experience, Agent Onboarding, Loan Applications, Risk and Compliance and IT Assets Management in your financial services operations.
1. Customer Service
Customers often suffer from disconnected and inconsistent experiences across channels, impacting customer retention and increasing operational costs. Often the reason is that Customer Service Representatives lack a unified knowledge base to resolve cases.
With ServiceNow, you can:
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Empower Customer Service Representatives with:
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Access to unified customer data
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Guided decision flow
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Actively Managed Playbooks
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Provide an application for Case Management & SLA Reporting
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Enable a connected Knowledge Management Repository
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Provide Omnichannels (e.g. email, chat, case management, etc.)
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Provide Advanced Work Assignments, e.g. escalation, allocation, etc.)
2. Agent Onboarding
Onboarding agents can be an unproductive process due to multiple information silos, e.g. KYC, device procurement, enablement, and assets; which are managed by different teams without visibility on the lifecycle.
With ServiceNow, you can:
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Provide Self Service Onboarding flows which are connected to multiple systems
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Provide real-time reporting dashboard to relevant teams
3. Loan Operations
Manual loan processing is a common practice and is often error-prone and expensive. Loan analysts use multiple dispersed data sources and communicate with different teams throughout the process over various channels without providing visibility through the loan lifecycle
With ServiceNow, you can:
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Provide out-of-the-box automatic (connected) workflows for personal and business loans
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Enable a digital interface that facilitates collaboration across teams
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Provide real-time reports and alerts to increase visibility
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Enable Centralised document management
4. Risk and Compliance
Risk analysts often lack real-time visibility of the bank operations. Follow-ups on required actions are difficult to achieve on siloed systems
With ServiceNow, you can:
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Provide the ability to gain real-time insights via ServiceNow’s connected platform
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Enable agile decision-making through tailored dashboards and intelligent automation
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Enable cost reduction by automating Risk Factor alerts
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Enable monitoring of auditable operations across the platform
5. Reduce costs with IT assets management
IT teams often lack centralised visibility into the expenditure across infrastructure, hardware, and software risking unexpected audit penalties or paying for underutilized items. Managing this process is often inefficient due to siloed, manual processes and unreliable data
With ServiceNow, you can:
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Enable modernisation & automation of asset workflows at each stage of the lifecycle
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Enable IT cost reduction by active optimisation of software licenses, tracking hardware assets and managing cloud resources
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Enable improvement of risk management and resilience
“89% of large companies globally have a digital and AI transformation underway.
However, only 31% of the expected revenue lift and 25% of expected cost savings are realized"
Source: McKinsey & Company Jan 2025
MAXIMUM
VALUE
CAPTURE
At DT Systems, we deliver optimizing processes & managing change right through the solution lifecycle. These services detail how our proven team can partner with you in capturing maximum value by tapping on our extensive experience in building, operating & consulting tech teams.
Career
Are you an exceptional talent passionate about ServiceNow and looking for an exciting opportunity in the heart of Southeast Asia?
DT Systems is a rapidly growing company with a vibrant team culture and a commitment to excellence. We are constantly seeking talented individuals to join our team and help us transform businesses through innovative ServiceNow solutions.
If you are ready to embark on a rewarding career journey with a company that values your expertise and fosters your growth, we encourage you to get in touch with us today.
Open Role
Senior ServiceNow Technical Consultant
As a senior ServiceNow Technical Consultant, you will be responsible for building strong relationships with clients and proposing services that will push them towards value realisation and achieving their mid-term business goals. You will lead project implementations and collaborate with the engagement & client team to coordinate, plan and deliver ServiceNow projects at client organisations while collaborating & being coached by senior colleagues.
Singapore or India based. Hybrid work arrangement.