FOR SERVICENOW CUSTOMERS
Understand your instance. Focus your effort. Keep ServiceNow ready for the business you’re building.
FIND YOUR STARTING POINT
Choose the priority that brings you here. These journeys can overlap as your platform and business evolve.
Establish a healthy baseline and make governance part of delivery from the beginning.
Understand accumulated technical debt and turn findings into a practical improvement plan.
Understand the foundations that need attention and govern the changes AI helps create.
VISIBILITY THAT LEADS TO VALUE
A shared instance grade and 500+ checks give leadership and technical teams a common view across security, customisations, recommendations and platform currency.
Identify deprecated components, risky patterns and other blockers early. Prioritise remediation before the next release becomes urgent.
Review severity and effort, follow prescriptive recommendations, and assign work packages with owners and completion dates.
Retain the customisations your business needs. Record accepted risk with reasons and review dates, and track progress as the platform evolves.
Use dedicated AI-readiness checks and CSDM and CMDB checks to identify foundations that need attention before expanding your platform.
Give improvement work a clear business purpose. Track platform health, remediation progress and delivery outcomes to support investment decisions.
AI DEVELOPMENT. PLATFORM GOVERNANCE.
AI can accelerate development, but every change still needs to meet your platform standards. Health360° checks AI-generated code and configuration changes against best practice, with findings flagged when checks run for your team or partner to review.
Check AI-generated and human-written changes against the same best-practice checks.
Run checks as changes are introduced to identify potential technical debt and governance risks.
Assess findings by severity and remediation effort so your team knows where to focus.
Your team or partner reviews findings and decides what to fix, retain or accept.
ONE SHARED PICTURE
Bring platform owners, developers, leadership and your delivery partner into the same conversation.
Readable health reports and trends support priorities, accountability and discussions about the return on your ServiceNow investment.
Drill into findings, understand remediation effort and use development guardrails to catch issues earlier.
A structured basis for assessments, executive readouts, remediation and ongoing governance — aligned to your goals.
NATIVE TO YOUR INSTANCE
Health360° is a native ServiceNow app that runs within your instance. Checks, findings and reporting stay there, with no instance data uploaded to a separate external scanning service.
Execute checks and generate reports on demand — before a release, during a review or as part of your regular governance rhythm.
Use a dashboard, instance grades and trends to manage platform health over time, beyond a point-in-time assessment or downloaded checklist.
Prescriptive recommendations, effort-based triage and work packages help your team move from findings to accountable action.
Real-time developer warnings and automated update-set checks bring health guardrails into day-to-day delivery.
YOUR PARTNER. OUR SUPPORT.
If your ServiceNow partner has not yet introduced Health360°, we can help bring them up to speed on the product and its benefits. If you need a partner, we can help you find the most appropriate fit for your requirements.
HOW HEALTH360° COMPARES
Platform health solutions take different forms: bespoke consulting assessments, point-in-time scans and external analysis tools. Health360° provides an ongoing governance product that runs within your ServiceNow instance.
Run repeatable checks without commissioning a new, weeks-long assessment for every review. Your team or partner can focus specialist effort on interpreting findings, making decisions and improving the platform.
Go beyond a snapshot and a list of findings. Health360° combines prioritisation, remediation effort, prescriptive recommendations, work packages and progress tracking to support ongoing governance.
Keep checks, analysis and findings within your ServiceNow instance. No instance data is uploaded to a separate external service for analysis.
YOUR PARTNER. YOUR PLATFORM.
Your ServiceNow partner can help you implement Health360° and turn the findings into a practical improvement and governance plan.